Responsible Gaming, Our Shared Priority
Gambling should stay a form of entertainment you control, never a problem you manage alone. On this page we explain the tools inside your Allbritish Casino account, the signs worth watching for, and where free, confidential help is available across Great Britain.
Our Commitment to You
We hold a licence from the Malta Gaming Authority (MGA/B2C/211/2011), and player wellbeing sits at the centre of that obligation. Our team monitors account behaviour for patterns linked to harm, such as sharp increases in deposit frequency or late-night sessions that run well past your usual pattern. When we see something that concerns us, we contact you directly rather than waiting for a problem to grow.
Reality checks are built into the platform. While you play, on-screen reminders tell you how long the session has run and how much you have spent, so the numbers stay visible instead of fading into the background. Your account history is always available in full, with no summarising or hiding of individual transactions.
Warning Signs to Watch For
Problem gambling rarely announces itself. It tends to build through small, repeatable decisions that feel reasonable in the moment. The behaviours below are the ones our player-safety team sees most often, and any single one is a fair reason to pause and reassess.
- Chasing losses: staking more after a losing session to win money back.
- Hiding your play: concealing deposits, sessions or balances from people close to you.
- Borrowing to gamble: using credit, loans or money earmarked for bills.
- Mood changes: irritability, anxiety or restlessness when not gambling.
- Escalating stakes: needing larger bets to feel the same level of excitement.
- Broken time limits: repeatedly playing far longer than you intended.
- Neglecting responsibilities: missing work, sleep or commitments because of gambling.
- Failed attempts to stop: trying to cut down and not managing it on your own.
Tools You Can Activate Today
Every tool below is free, immediate and available from the Responsible Gaming tab in your account profile. Setting a limit takes under a minute and applies instantly; increases only take effect after a 24-hour cooling period, while reductions apply straight away.
- Deposit limits: cap the amount you can deposit per day, week or month, set under Profile then Responsible Gaming.
- Loss limits: restrict total losses over a chosen period, independent of deposits.
- Wagering limits: cap the total value of bets you can place within a set timeframe.
- Session reminders: choose how often reality-check pop-ups appear, from 15 minutes to two hours.
- Time-out: pause your account for a set period, from 24 hours up to six weeks, activated in one click.
- Cooling-off period: a longer break with the account fully frozen until the chosen end date.
- Self-exclusion: the strongest option, closing your account for six months or permanently (details below).
- Account history review: full logs of deposits, withdrawals, bets and sessions, downloadable at any time.
How Self-Exclusion Works
Durations we support
We support five exclusion periods: 24 hours, 7 days, 30 days, 6 months and permanent. During any exclusion your account is closed to logins, deposits and play, and we remove you from all marketing communications, including promotional emails and bonus offers.
Any balance remaining in your account stays yours. We will return it to a withdrawal method you have previously verified, and any open bets already placed before the exclusion will settle normally, with winnings paid out to you. Nothing is forfeited.
At the end of a fixed-term exclusion, reactivation is not automatic. You must contact our support team at [email protected] and confirm in writing that you wish to return, and we will conduct a review conversation first. This buffer exists so a late-night decision does not reopen the door in an unguarded moment. If you want the strongest protection, we recommend registering with GAMSTOP, which blocks your details across all UK-licensed operators simultaneously, not only with us.
| Exclusion period | What happens | Reactivation |
|---|---|---|
| 24 hours | Account frozen for one day; marketing paused | Automatic after 24 hours |
| 7 days | Account frozen for one week | Automatic after 7 days |
| 30 days | Account frozen for one month | Contact support to reactivate |
| 6 months | Account closed; balance returned on request | Contact support and review conversation |
| Permanent | Account closed indefinitely; balance returned | Not available |
Keeping Gambling Away From Minors
You must be 18 or over to hold an account with us, with no exceptions. Our KYC process requires photo ID, proof of address and payment-method verification before your first withdrawal, and we can request documents at registration whenever anything looks unclear. Accounts found to belong to anyone under 18 are closed immediately and balances forfeited.
If children or teenagers can reach your devices, parental control software adds a second barrier. Net Nanny, Qustodio and Gamban all block gambling sites at device level, and both major app stores offer built-in restriction settings. Never leave an active session open on a shared device, and never let anyone under 18 watch or take part in your play.
Free Help Across Great Britain
Tools on our site help you manage play here. When gambling feels heavier than that, these national organisations offer free, confidential support by phone and online, with no referral needed and no judgement from anyone who answers.
- National Gambling Helpline (GamCare): 0808 8020 133, open 24 hours a day, gamcare.org.uk
- BeGambleAware: free information, self-assessment and a live chat service, begambleaware.org
- GAMSTOP: free national self-exclusion register covering all UK-licensed sites, gamstop.co.uk
- Citizens Advice: guidance on gambling-related debt and finances, citizensadvice.org.uk
Talk to Us Directly
Our support team is available 24/7 via live chat and email at [email protected], and every agent is trained in responsible-gaming conversations. Say the words "responsible gambling" in chat and you will be routed to a handler who can walk you through limits, time-outs or self-exclusion on the spot.
If you would rather not use chat, email us with the subject line "Player Wellbeing" and we will respond with clear next steps, including how to request a balance return before an exclusion begins. Asking for help is a practical step, not a confession, and it will never affect how we treat your account otherwise.
Frequently Asked Questions
How quickly does a deposit limit take effect?
Reductions apply instantly. Increases only take effect after a 24-hour cooling period, giving you time to reconsider.
Will I lose my balance if I self-exclude?
No. Your remaining balance stays yours and will be returned to a verified withdrawal method. Open bets placed before the exclusion settle normally.
Can I end self-exclusion early?
Exclusions of 30 days or longer cannot be lifted early. For 30-day and 6-month exclusions, reactivation requires contacting support and completing a review conversation after the period ends.
What is GAMSTOP and do I need it?
GAMSTOP is a free national register that blocks you from all UK-licensed gambling sites at once. We recommend it alongside self-exclusion if you want the widest protection.